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Privacy Policy

Clearway Mediation
A trading name of Nova Shore Ltd

Last updated: 05/08/2026

1. Introduction

Clearway Mediation is a trading name of Nova Shore Ltd, a company registered in England and Wales.

Nova Shore Ltd acts as the data controller for the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect personal data when you:

  • Visit our website
  • Make an enquiry
  • Book a MIAM or mediation session
  • Communicate with us by telephone or email
  • Use the Clearway Mediation service

2. Company Information

Nova Shore Ltd
Registered in England and Wales
Company Number: 16873887
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX

Clearway Mediation operates as a professional mediation service provided under Nova Shore Ltd.

3. The Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Information

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Date of birth

Case-Related Information

  • Information relevant to mediation discussions
  • Details relating to children (where applicable)
  • Financial information relevant to mediation
  • Court-related information (for example, information connected to MIAMs or court applications)

Technical Information

When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Usage data through cookies

We do not knowingly collect personal data directly from children through the website.

4. How We Use Your Information

We use personal data to:

  • Respond to enquiries
  • Arrange and administer MIAMs and mediation sessions
  • Communicate in relation to your case
  • Prepare mediation documentation where appropriate
  • Comply with legal and regulatory obligations
  • Maintain secure and accurate records
  • Improve website functionality and security

We only process personal data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, the lawful bases relied upon may include:

  • Contractual necessity – where processing is required to provide mediation services
  • Legal obligation – where required to comply with applicable law
  • Legitimate interests – to operate, manage and improve our services
  • Consent – where required for specific communications or processing activities

Where special category data (such as sensitive personal information discussed during mediation) is processed, this is done only where legally permitted and necessary for the provision of mediation services.

6. Confidentiality and Mediation Information

Mediation is a confidential process conducted in accordance with professional standards.

Mediation sessions are delivered by mediators working within the Clearway Mediation service. Case information is handled in line with professional conduct requirements and confidentiality obligations.

Confidentiality may be limited where disclosure is required by law, including safeguarding concerns or court orders.

7. Data Sharing

We do not sell personal data.

Personal data may be shared where necessary with:

  • Mediators delivering services within Clearway Mediation
  • Professional advisers where legally required
  • Courts or regulatory bodies where appropriate
  • Secure IT and data hosting providers

All third parties are required to handle personal data securely and in accordance with applicable data protection law.

8. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal and professional obligations
  • Maintain appropriate business records

Retention periods are determined in accordance with regulatory guidance and professional standards.

9. Data Security

Appropriate technical and organisational measures are in place to protect personal data. These may include:

  • Secure digital storage systems
  • Restricted access to case information
  • Encrypted communications where appropriate

While no system can guarantee absolute security, reasonable safeguards are maintained to protect personal information.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request erasure where applicable
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Request data portability where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Information about your rights is available at:
https://www.ico.org.uk

Requests relating to personal data can be made using the contact details below.

11. Cookies

Our website may use cookies to:

  • Ensure the website functions properly
  • Analyse website usage
  • Improve performance and user experience

You can control cookie settings through your browser preferences.

12. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Clearway Mediation
A trading name of Nova Shore Ltd

Email: support@clearwaymediation.co.uk

Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory or operational requirements.

The most recent version will always be available on our website.