Payments & Cancellation Policy

Clearway Mediation
A trading name of Nova Shore Ltd

Last updated: 05/08/2026

1. Introduction

This Payments & Cancellation Policy explains how fees are handled in relation to services provided by Clearway Mediation.

Clearway Mediation is a trading name of Nova Shore Ltd, registered in England and Wales.

This policy applies to MIAMs, mediation sessions, and related services arranged through Clearway Mediation.

2. Payment Terms

Fees are payable in advance of scheduled appointments unless otherwise agreed in writing.

Payment instructions will be provided at the time of booking. Appointments are confirmed once payment has been received.

Clearway Mediation reserves the right to decline or postpone an appointment where payment has not been received in accordance with agreed terms.

3. Fees

Details of current fees are published separately on the Pricing page.

Fees may vary depending on the type of service provided.

Clearway Mediation reserves the right to update fees from time to time. The applicable fee will be confirmed at the time of booking.

4. Cancellation by You

If you need to cancel or rearrange an appointment, notice must be provided in writing by email.

Notice Period

• Cancellations made with at least 48 hours’ notice before the scheduled appointment time may be rearranged or refunded.
• Cancellations made with less than 48 hours’ notice may be subject to the full fee being retained.

This reflects the professional time allocated and administrative arrangements made in advance of each session.

5. Non-Attendance

If you do not attend a scheduled session and have not provided prior notice, the full session fee may be retained.

Where appropriate, arrangements for a further appointment may be discussed.

6. Cancellation by Clearway Mediation

In the unlikely event that an appointment needs to be cancelled or rescheduled by Clearway Mediation, reasonable notice will be provided.

Where cancellation occurs:

• An alternative appointment will be offered, or
• A full refund of any fee paid for that session will be provided.

Clearway Mediation is not liable for indirect or consequential losses arising from cancellation or rescheduling.

7. Refunds

Where a refund is due in accordance with this policy, it will normally be processed using the original payment method within a reasonable timeframe.

Refunds are not provided for:

• Sessions already attended
• Late cancellations (less than 48 hours’ notice), except in exceptional circumstances at the discretion of Nova Shore Ltd

Exceptional circumstances may be considered on a case-by-case basis.

8. Instalments or Staged Payments

Where staged or instalment payments are agreed in writing, payment dates must be adhered to.

Failure to make payment in accordance with agreed terms may result in postponement of further sessions until payment is received.

9. Right to Withdraw Services

Clearway Mediation reserves the right to suspend or withdraw services where:

• Fees remain unpaid
• Conduct during the mediation process is inappropriate
• It becomes professionally inappropriate to continue

Any decision to withdraw services will be made in accordance with professional standards.

10. Contact Information

If you have questions about payments or cancellation arrangements, please contact:

Clearway Mediation
A trading name of Nova Shore Ltd

Registered in England and Wales
Company Number:  16873887

Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX

Email: support@clearwaymediation.co.uk