Attending a MIAM does not commit you to mediation

How Mediation Works

This guide is part of our Mediation Guides, which explain how family mediation works and when it may be appropriate.

A step-by-step overview of the mediation process

Family mediation follows a clear, structured process designed to help people discuss and resolve issues constructively.

While every situation is different, family mediation usually follows the same broad stages.

The aim is to provide a calm, balanced framework where both people can participate safely and work towards practical agreements.

Mediators registered with the Family Mediation Council

Confidential and impartial process

Court-recognised MIAMs

Clear, structured approach to resolution

A step-by-step Overview of the Mediation Process

An Initial Assessment

Before mediation sessions begin, there is usually an individual meeting with a mediator.

This meeting is used to:

  • explain how mediation works
  • understand your situation
  • consider whether mediation appears appropriate
  • answer your questions and explain the next steps clearly

In many court-related situations, this meeting takes the form of a Mediation Information and Assessment Meeting.

The purpose of this stage is to ensure mediation is suitable and that both people understand how it works before proceeding.

Arranging Mediation Sessions

If mediation is considered appropriate and both people agree to take part, sessions are arranged.

Mediation sessions:

  • may take place online or in person
  • are structured and guided by a mediator
  • focus on the specific issues that need to be resolved

Each session has a clear agenda so discussions remain balanced and productive.

Both people are given equal opportunity to speak and be heard.

Discussing the Issues

During mediation sessions, the mediator helps guide discussion around the matters that need to be addressed.

This may include:

  • arrangements for children
  • financial matters following separation or divorce
  • property or housing arrangements
  • communication challenges

The mediator does not decide outcomes, but supports constructive dialogue and helps explore possible options.

The focus is on practical solutions that can work in real life.

Identifying Areas of Agreement

As discussions progress, areas of agreement often begin to emerge.

Where agreement is reached, the mediator can:

  • summarise what has been decided
  • prepare written documentation reflecting discussions
  • explain next steps if formalisation is required

Nothing becomes legally binding simply because it was discussed in mediation. Decisions remain voluntary unless formalised separately.

How long does Mediation take?

The number of sessions needed depends on:

Some situations are resolved in a small number of sessions. Others take longer.

Mediation is designed to move at a pace that feels manageable, rather than rushed.

What if Mediation does not Work?

Mediation does not require either person to agree to something they are uncomfortable with.

If agreement cannot be reached, or mediation is no longer appropriate other options can still be considered, including legal advice or court proceedings.

Professional standards and safeguards

Family mediation is delivered within a professional framework. This means:

The purpose of the structure is to create a balanced environment where difficult conversations can take place more constructively

Next Steps

Understanding how mediation works can make the process feel clearer and more manageable. If you are still deciding whether it feels appropriate for your situation, you may find these guides helpful:

If you would like to understand more about mediation as a professional service, you can also read: family mediation.