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Professional Standards

Clearway Mediation operates as a structured family mediation service with clear professional standards and oversight.

Mediation is delivered by mediators working within the Clearway Mediation service who are registered with the Family Mediation Council (FMC).

This page explains the professional and procedural standards that underpin the service.

Our professional framework

Clearway Mediation operates through one coordinated service framework. This is designed to ensure:

  • Clear processes from first contact through to conclusion
  • Consistent professional standards across the service
  • Appropriate oversight and accountability
  • Continuity throughout your case where mediation proceeds

Family Mediation Council registration

All mediators providing mediation through the service are registered with the Family Mediation Council (FMC).

FMC registration supports the use of recognised professional standards and codes of practice in family mediation.

Impartiality and neutrality

Mediators are impartial. This means they do not take sides, make decisions, or provide legal representation.

Their role is to support structured discussion so that both people can:

  • Participate safely and constructively
  • Explore options in a balanced way
  • Work towards practical, informed agreements where possible

Confidentiality

Mediation is generally confidential and conducted in accordance with recognised professional standards.

Confidentiality may be limited where disclosure is required by law or where safeguarding concerns arise. This is handled carefully and responsibly.

Suitability and responsible practice

Mediation is not appropriate in every situation.

Suitability is considered carefully as part of responsible professional practice. This includes consideration of factors such as:

  • Safety concerns
  • Domestic abuse
  • Urgency and court requirements
  • Willingness to participate

Where mediation does not appear appropriate, this will be explained clearly.

Safeguarding and appropriate considerations

Appropriate safeguarding considerations form part of responsible mediation practice.

This may include assessing whether the process can be conducted safely and constructively and whether additional measures are required to support participation.

Professional development and quality standards

Mediators working within the service maintain professional standards through:

  • Ongoing professional development
  • Adherence to recognised mediation principles and codes of practice
  • Keeping practice up to date with relevant professional expectations

Clearway Mediation’s service framework supports consistent practice standards across cases.

Concerns and complaints

If you have a concern about the service, Clearway Mediation has a clear complaints process.

You can view the Complaints Policy here.

Related information

If you would like to understand how mediation is structured in practice, you may find these pages helpful:

About the service provider

Clearway Mediation is a trading name of Nova Shore Ltd, registered in England and Wales.

Company Number: 16873887
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX